Privacy policy
Last updated: 27/03/2026
This Privacy Policy explains how Motus Hub (“we”, “us”, “our”) collects, uses, and protects personal data when you visit the website the motushub.com, contact us, subscribe to our updates, or enquire about our services.
1. Data controller
Data controller: The Motus Hub
Tax ID / NIF / NIE: Y8399330C
Address: Calle el timple, 6
Email: hello@themotushub.com
2. What data we collect
We may collect the following categories of personal data:
- Identification and contact details, such as name, email address, phone number, and the information you provide in forms or emails
- Information related to your enquiry, such as your child’s age range, location preferences, service interest, or availability
- Technical and usage information, such as IP address, browser type, device information, and website interaction data
- Marketing preferences, such as newsletter sign-up or communications preferences
Where relevant and necessary for service preparation, we may later receive additional information voluntarily provided by families, including details relevant to planning a therapy week. Sensitive health information should only be shared where necessary and through appropriate channels.
3. How we collect your data
We collect personal data:
- directly from you when you fill in forms, email us, or subscribe
- automatically through cookies and similar technologies, where applicable
- through service providers that support the website and communications
4. Why we use your data
We may use your personal data for the following purposes:
- to respond to enquiries and requests
- to provide information about our services, locations, and therapy weeks
- to send updates and marketing communications where you have requested or consented to receive them
- to manage and improve the website and user experience
- to comply with legal obligations
- to protect our rights and prevent misuse or fraud
5. Legal basis for processing
Depending on the purpose, we process your data on one or more of the following legal bases:
- Consent, for example when you subscribe to updates or voluntarily submit a form
- Pre-contractual measures, where you request information or steps related to a potential booking
- Legal obligation, where processing is required by law
- Legitimate interests, such as website security, service improvement, and administrative management, provided those interests do not override your rights
Under EU data protection rules, valid consent must be informed, specific, freely given, and indicated by a clear affirmative action, and it must be possible to withdraw it.
6. Who we share your data with
We may share personal data with service providers acting on our behalf, only where necessary, including:
- Shopify, for website hosting and website operations
- Klaviyo, for email communications and subscriber management
- other technical or administrative providers required to operate the website or communications
We do not sell your personal data.
7. International transfers
Some service providers may process data outside your country. Where required, we will rely on appropriate safeguards for international data transfers, such as legally recognized transfer mechanisms.
8. Data retention
We keep personal data only for as long as necessary for the purpose for which it was collected, or for as long as required by law.
As a general approach:
- contact enquiries are retained for as long as necessary to manage the enquiry and any follow-up
- newsletter data is retained until you unsubscribe or request deletion
- technical data is retained according to operational and legal needs
9. Your rights
Depending on applicable law, you may have the right to:
- access your personal data
- rectify inaccurate data
- request deletion
- request restriction of processing
- object to processing
- request portability of data
- withdraw consent at any time where processing is based on consent
- lodge a complaint with the competent supervisory authority
To exercise your rights, contact: hello@themotushub.com
The European Commission states that users must be informed about processing and be able to exercise their data protection rights, including withdrawal of consent where consent is the legal basis.
10. Cookies
We may use cookies and similar technologies to operate the website, improve performance, and analyze usage.
Where required, non-essential cookies will only be used subject to the appropriate consent mechanism.
For more information, please see our Cookie Policy.
The AEPD’s cookie guidance explains that cookies and similar technologies used to store or access information on a user’s device are subject to the rules in article 22 of the LSSI and related consent requirements.
11. Children’s data
This website is intended for parents, guardians, and adults enquiring about pediatric therapy services. We do not knowingly collect personal data directly from children through the website.
If you believe a child has provided personal data directly through the website, please contact us so we can delete it where appropriate.
12. Security
We implement reasonable technical and organizational measures to protect personal data. However, no system can guarantee absolute security.
13. Contact
If you have any questions about this Privacy Policy or how your data is handled, contact: